• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

The Missing Lokness

Easy Everyday Recipes

  • Home
  • About
  • Recipe Index
  • So-Cal Travel Guide
  • Privacy Policy

In-N-Out Burger Letter

August 18, 2011 By Lokness 2 Comments

Bryan and I go to In-N-Out quite a lot. If you don’t know, In-N-Out Burger is a fast food burger chain on the West Coast in the US. Most people think In-N-Out is the best fast food chain ever. I have to agree! In-N-Out uses fresh meat and vegetables. The meat patty is delicious and the lettuce are always fresh and crisp. My favorite is their spread. It is little sweet, creamy and sourness from the diced pickles. It is the perfect dip for the crispy french fries.

I would say In-N-Out is almost perfect, but there is one little problem. Whenever Bryan and I went to the drive through, the cashier guy always had a wet hand. The cashier guy’s hand was always dripping with water. When the guy gave the credit card back to Bryan, Bryan’s card was topped with water drops. It is definitely not the most appetizing thing, even through the water maybe clean. It didn’t only happen one or two times, but it happens most of the time.

Therefore, Bryan sent out an email complaint through In-N-Out website. Within a week, In-N-Out sent an email back to apologized. They said they would fix the problem, and they would like to thank Bryan through mail.

Yesterday, Bryan got the mail. In-N-Out customer service thanks Bryan for reporting the problem, and apologized about what happened. They gave Bryan a complimentary guest check which can redeem a free meal. Great customer service! I really appreciate In-N-Out took the time to take care of the problem. And, they treat customers’ comments seriously. A good business would always put their customers first.

In-N-Out Burger Mail to Bryan

The Letter and The Guest Check

Hmm… After thinking about In-N-Out burger and fries, I would love to have some right now. Hopefully, In-N-Out would really fix the problem. Then, it is truly perfect!

Want to go to In-N-Out? Visit their website: Read

Filed Under: Live Tagged With: complain, In-N-Out, letter, live

Previous Post: « Serradura (Macanese Sawdust Pudding)
Next Post: Creamy Pasta with Peas and Carrots »

Reader Interactions

Comments

  1. Amy says

    August 19, 2011 at 5:52 pm

    I love In-n Out’s burgers! Probably they are the best among the fast food industries. I’m impressed with their customer service! 🙂 Thanks for sharing your story.

    Thanks for stopping by my blog and leaving your sweet comment. I always appreciate it. Take care and have a wonderful weekend.

    Reply
    • Lokness says

      August 23, 2011 at 12:38 pm

      Yea, great customer service! My husband and I went back to In-N-Out two days ago. It was good that we didn’t get any wet credit card.

      Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recipe Rating




This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Hello there!

Welcome! I'm Lokness. Currently live in Los Angles. Grew up in Hong Kong. Obsessed with chocolate & ice cream. Cooking is something I love. This is where I share my stories and recipes. Want to know more? Click here.
  • Facebook
  • Instagram
  • Pinterest
  • Twitter

Trending Posts

  • Hong Kong Style Borscht Soup #soup #hongkongfood #vegetables #beefbone #borschtsoup | The Missing Lokness Hong Kong Style Borscht Soup
  • Hong Kong Style Macaroni Soup w/ Ham | Light & comforting noodle soup to start the day! Ready in less than 20mins. #macaroni #noodlesoup #pasta #hongkongstylecafe #chachaanteng #breakfast #breakfastrecipe #comfortfood #hongkong | The Missing Lokness Hong Kong Style Macaroni Soup with Ham
  • Mendocino Farms Curried Couscous with Roasted Cauliflower #sidedish #pastasalad #couscous #curry | The Missing Lokness Mendocino Farms Curried Couscous with Roasted Cauliflower
  • Cantonese Style BBQ Pork over Rice (Char Siu with Rice) #hongkongrecipe #cantoneserecipe #chinesebbq #charsiu #bbqpork #pork #rice #roasted #dinner #dinnerrecipe #叉燒飯 | The Missing Lokness Cantonese Style BBQ Pork over Rice (Char Siu with Rice)
  • Easy Sushi Bake #sushibake #hawaiianrecipe #imitationcrab #avocado #easyrecipe #furikake #seaweed #dinner #dinnerrecipe #appetizer | The Missing Lokness Easy Sushi Bake

missinglokness

🍩 Recipe Developer & Food Lover (I cook & eat around the city!) 🐹 Animals Lover 🏠 Los Angeles🌴(From HK 🇭🇰)

The trip to Vancouver was short, but I was thrille The trip to Vancouver was short, but I was thrilled to catch up w/ Betty (@6etty). Last time we met was 7 years ago. We got to know each other through blogging. Betty is now a bakery owner (@beaucoupbakery) w/ 2 locations in Vancouver. Her pastries & patisseries are fantastic! The almond croissant and yuzu lemon tart were so good. I wish I have more time to try a few more things! Always next time, right?

🌟Beaucoup Bakery (2 locations)
📍602 Dunsmuir St, Vancouver, BC V6B 1Y6, Canada
Hojicha Panna Cotta. Melt in your mouth creaminess Hojicha Panna Cotta. Melt in your mouth creaminess w/ a roasted tea flavor. Sweet & slightly nutty. Tasted like a rich milk tea. Sooo good that we had it 3 nights in a row. 🤭

Recipe link in profile ⬆️ #ontheblog #TheMissingLokness

https://www.themissinglokness.com/2023/09/07/hojicha-panna-cotta/
Hello Allan the Corpse Flower! So excited to see o Hello Allan the Corpse Flower! So excited to see one blooming in person. Although we were a couple hours too early that it hasn’t started to smell, it’s still magnificent! 💚 @thehuntingtonlibrary
Salted Caramel Peach Icebox Cake. After seeing all Salted Caramel Peach Icebox Cake. After seeing all the ripe peaches at Farmer’s Market, I really wanted to make something special w/ them. This no bake cake is the perfect one! Sweet mascarpone whipped cream layers w/ fresh peach compote, salted caramel & graham crackers. Creamy & not too sweet! Hard to eat just one slice!

Recipe link in profile ⬆️ #ontheblog #TheMissingLokness

https://www.themissinglokness.com/2023/08/09/salted-caramel-peach-icebox-cake/
Yuzu Salmon Onigiri.🍙 After seeing Bryan playin Yuzu Salmon Onigiri.🍙 After seeing Bryan playing The Legend of Zelda for a while, I’ve been craving onigiri. My version is made w/ canned salmon & yuzu kosho (yuzu chili paste). It’s savory w/ little yuzu flavor & not spicy at all. Love them for lunch! They’re especially good when the rice is still warm. 

Recipe link in profile ⬆️ #ontheblog #TheMissingLokness

https://www.themissinglokness.com/2023/07/20/yuzu-salmon-onigiri/
Something cold for a warm summer night. This Shred Something cold for a warm summer night. This Shredded Chicken & Cucumber w/ Sesame Dressing is satisfying & packed w/ flavors. Chicken leg was poached in aromatic liquid & chilled in ice bath, then shred into thin strips. Toss w/ refreshing cucumber & coat in a creamy & flavorful sesame dressing. If you like, serve w/ some chewy noodles. 

Recipe link in profile ⬆️ #ontheblog #TheMissingLokness

https://www.themissinglokness.com/2023/06/29/shredded-chicken-and-cucumber-with-sesame-dressing/
Guava Cream Cheese Swirl Ice Cream. Inspired by my Guava Cream Cheese Swirl Ice Cream. Inspired by my recent visit to Little Havana in Miami. Rich cream cheese ice cream w/ swirls of guava jam & crushed Maria cookies. This maybe the BEST ice cream I have ever made! Who loves guava & cream cheese combo?🙋🏻‍♀️

Recipe link in profile ⬆️ #ontheblog #TheMissingLokness

https://www.themissinglokness.com/2023/06/15/guava-cream-cheese-swirl-ice-cream/
Had a blast yesterday hanging out w/ Bonnie @thirs Had a blast yesterday hanging out w/ Bonnie @thirstyfortea & Julia at Disneyland yesterday! Visited Mickey & Minnie, tried churro w/ guava dip, got on rides I have never been on & shared ice cream w/ Julia. So lucky that it wasn’t too hot & too crowded. 🐭💕
Load More... Follow on Instagram

Copyright © 2023 · The Missing Lokness · Privacy Policy

 

Loading Comments...